Due to the craziness of 2020 - Foodi Walking Tours is going on hiatus for the time being.

We aim to re-open in mid 2021.

If you have a voucher for any of our tours, please contact Roz at roz@foodi.com.au.

Thank you for your understanding.

Foodi FAQ

Booking and Confirmation
Customer Service Response Time
Reception Contact Hours
Payment Policy
How far in advance should I book?
Refunds and Rescheduling
Tour Start Time
Dietary Requirements
Vouchers
Mobility Policy
Pram Access
Group Bookings
Weather Policy
Minimum Tour Requirements
Private Bookings
Responsibilities and Insurance

Booking and Confirmation

Please note that 1 ticket covers samples for 1 person, per tour only.

It is essential to provide the following with your booking: Most frequently used email address; and Mobile phone number. Confirmation of your booking will be sent out automatically once the online or phone transaction is complete.

If you havenít received a confirmation email automatically, check your Spam Folder - your email server may have accidentally marked the email as spam and removed it from your inbox. If you believe you have provided incorrect details in your booking, email support@foodi.com.au. Hotmail and Yahoo addresses are particularly likely to filter Foodi correspondence to SPAM.

You will be alerted of any cancellations via mobile phone (call or text) and/or email.

You may be ineligible for a refund if you miss a tour due to the following reasons: Not checking your email or phone notices; Providing incorrect details in your booking.

By making a booking with us via online or phone, you agree that you have read, understood and accepted the terms and conditions.
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Customer Service Response Time

Customer service is very important to Foodi Head Office. We value your enquiries, custom and tour reviews.

We run tours in Adelaide, Brisbane, Melbourne, Perth and Sydney, though all bookings and administration is managed through a Sydney-based Head Office, which means Office Phone Contact Hours listed, are in AEST (daylight savings time).

However, all enquiries are very important to us and will be answered within a reasonable response time. This includes voicemail messages that are left with contact details, Private Booking enquiries, email notifications submitted via the website, or direct to support@foodi.com.au.

Our response time is 1 - 2 working days, depending on what information is required ie. Red Balloon voucher redemption requests and Private Booking enquiries can take up to 2 days, while we confirm what we can offer you.

If you are concerned you haven't heard from us, please do check your email SPAM folder as sometimes servers block unrecognised emails from service providers, particularly if Yahoo or Hotmail.

If no luck in SPAM either, please do feel free to follow up again by phone or written enquiry via the website, as there are cases when communications can go awry, through no fault of enqurier or responder. In the event of this happening, we do apologise for any inconvenience caused.
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Reception Contact Hours

Weekday Reception Contact and Enquiry Response Hours

Monday: 10am - 5pm
Tuesday 10am - 2pm

Wednesday: 9am - 12noon

[If outside these hours and your enquiry is a reschedule request for a tour that week, please submit your request with Booking ID via support@foodi.com.au]

Thursday: 9am - 5pm
Friday: 9am - 5pm

The Foodi Reception / Head Office is manned weekdays (not weekends). It is based in Sydney and works on AEST (daylight savings time).

However, enquiries from ALL Foodi cities (Brisbane, Adelaide, Melbourne, Perth and Sydney) are equally important to us and we will respond to all customer enquiries within a reasonable response time (1-2 working days), if messages with correct contact details are left by phone, email (support@foodi.com.au), or website.

We have ensured that our weekday contact hours have slots that are accessible by all state timezones, though many enquiries can be answered by email or text, so if you contact us outside of office contact hours, please don't worry. We will respond to you as soon as possible when we are next online, including Facebook enquiries submitted by messenger.

ON YOUR TOUR DAY

On FRIDAY NIGHT or your TOUR DAY (SATURDAY), if you have anything urgent that is tour related (eg. you can't make it or are running late), please contact yourHost direct, using the phone number that is on your Booking Confirmation. You are welcome to also email Foodi Head Office at support@foodi.com.au, but won't receive a reply until messages are checked on Monday or Tuesday.

Your host is unable to make any administrative judgement calls (ie requests for reschedule or refund), but they do need to know if you can't make it or are running late. Thank you.
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Payment Policy

Foodi accepts payments in the following forms only: AMEX, Visa, Mastercard and Paypal. Payments made through Paypal must be done in advance. Electronic Funds Transfer (EFT) is only available for group bookings.

Payments for group bookings must be completed at least one week in advance.

No cash payments are accepted. All Payments must be pre-paid and a confirmation email must be obtained as proof of purchase.
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How far in advance should I book?

As soon as possible - Once you have agreed upon a date it's best to book straight away to avoid disappointment. A general rule of thumb is to book 3-4 weeks in advance.
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Refunds and Rescheduling

We will try our best to accommodate any reschedule changes you require to your booking, but please be aware that we are not responsible for, or liable to, make alterations outside of the refund and reschedule policy.

We ask for your reasonable understanding that our reschedule policy (in particular), is in place as we are a service provider that needs to pledge tour numbers and place food orders in advance with our partner venues. Late reschedule requests put us at risk of financial liability (eg. we are unable to re-book your tickets, and/or we are charged by venues for guest food samples, once our bookings are in place).

We are also unable to insure your ticket against the unlikely event you fall ill, or have an accident the day before the tour, or on the day. Again, we have incurred the cost of your food samples by this time.

Foodi requires the following notice: Minimum five working days for refunds. Minimum three working days for rescheduling.

Call Foodi on 1300 39 40 41 during business stated Head Office Contact hours to organise your refund, or to reschedule.

If you can't make your tour on the day, please text your tour Host to let them know not to wait for you (their number will be on your Booking Confirmation email), but any enquiries as to a reschedule or refund request, would need to be made direct with Head Office by phone in business hours, or to support@foodi.com.au.

Thank you for your understanding.

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Tour Start Time

The official start time of your tour is provided in the Foodi Confirmation email sent automatically once the booking transaction is completed online, or by phone.

Please confirm you have the correct time and date before and after booking.

Your host will generally be on site up to 10mins in advance of the official start time. We recommend guests also arrive up to 10mins in advance, if possible, to ensure we can get away on time.

In the unlikelihood that your host is running late due to an unforseen circumstance, please allow until official start time, until contacting them, and if a host predicts they can't make the official start time for an unforseen reason, you will be contacted by text with an update.
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Dietary Requirements

Participants with dietary requirements (allergies and/or preferences) are advised to contact Foodi Head Office before making a booking to ensure the tour is suitable to them. If you have allergies it is the customer's responsibility to bring this to the attention of Head Office prior to the tour (when booking online or via phone), or no later than 3 working days in advance of the tour. This is to ensure your host has all the information they need when they book in food tour samples in advance with our venues.

Please also let us know if Gluten Free is a preference rather than coeliac disease, as it can make a huge difference when specifying orders with our venues. We take allergies very seriously, but may need to ask customers for some flexibility on preferences, if required.

If you have not declared your dietary preferences prior to the tour, please avoid putting your host in a difficult situation. They may not be able to change our food orders with venues at the last minute, and if they can, you may be liable to pay for any additional cost incurred by Foodi, for undeclared dietaries.

Please note, not all dietary requirements can be met on all tours, so a reminder to check in advance with Head Office. If we can accommodate a dietary requirement, we will be more than happy to, included in the price of your ticket, if notified at the time of booking, or no later than 3 working days prior to the tour.
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Vouchers

Foodi vouchers are valid for up to 36 months from the date of purchase.

Call the Foodi office on 1300 39 40 41 or enter the unique voucher ID when booking a tour, to redeem the voucher.

Alternatively, click on the Vouchers page to redeem the voucher online. If you have any trouble redeeming your voucher, particularly for a $ value gift, please call Foodi on 1300 39 40 41 in stated business office hours, and we will process the booking manually.

Vouchers are non refundable.

If you have been given a tour-specific voucher and the tour has been discontinued, please contact Foodi by phone or email support@foodi.com.au to enquire about your options (quoting Voucher ID number), which includes a transfer to any other available Foodi tour in any Foodi Foodi.

If you have not redeemed your voucher within the first 12 months and the tour price has gone up, you will be required to pay the difference between the new tour price, and the price paid for your voucher, so it's always great to redeem your voucher within a year, if at all possible.
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Mobility Policy

Foodi tours all involve walking between venues for the duration of the tour.

We do not recommend you book a Foodi tour if you or a friend: Use a mobility scooter, or require walking aids of any variety.

If you require minimal assistance, such as a walking stick, and are unsure whether a tour is suitable or not for you, call Foodi on 1300 39 40 41. We will assess your walking ability and alert our guides of any extra assistance you may require on the day.


Foodi tour walking routes are generally designed to be manageable for most fitness levels and we do stop frequently, often with sit-down breaks, along the way.
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Pram Access

Foodi tours all involve walking and visiting various venues of which have various spacing and access.

We recommend you to check with Foodi before booking a tour if you plan to bring a pram along with you. Please contact Foodi at support@foodi.com.au or call 1300 39 40 41. We will assess the tour's space and accessibility and alert our guides of any extra assistance you may require on the day.

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Group Bookings

Groups of five or more are strongly encouraged to make a single booking, rather than separate bookings.

This is to ensure that all members of the group are included, as the number of available spaces on each booking is limited.
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Weather Policy

Foodi tours operate in all weather, though we reserve the right to alter or amend the itinerary if circumstances require.

Please assume that whatever the weather forecast, your tour will be proceeding UNLESS you hear from Foodi Head Office by text and email, most likely on the day of the tour, with some exceptions.

Foodi will cancel tours in the following weather-related situations:

If the temperature surpasses 40 degrees Celsius in Summer, or the latest information from the Bureau of Meteorology (on Friday or Saturday morning) is declaring a SEVERE weather warning for the Foodi you are touring in.

Where possible, participants will be notified 24 hours in advance if a tour is to be cancelled for weather purposes, but Bureau of Meteorology forecasts are constantly changing, so Head Office will go off the latest forecast information. Participants will be either rescheduled to an alternate date, or refunded in full.

This applies to tours in all major Foodi cities.

Please bear the above in mind, and refrain from texting your host direct about weather unless the forecast has changed dramatically on a Saturday morning. In this case, the host would be liaising with Head Office on-call coordinator for a decision on whether or not the tour needs a late cancellation. Again, in this instance, you will be contacted by Head Office by text and email, if you have provided the right email address and mobile phone number.
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Minimum Tour Requirements

Minimum numbers apply. Foodi require certain minimum numbers for the tour to successfully / viably proceed, otherwise a cancellation will occur.

If low bookings will prevent a tour from becoming financially or experientially viable, Foodi reserves the right to cancel any particular tour date, after bookings have officially closed for the week. Variables between tours, mean that minimum numbers will fall between 4 - 6 people.

In the event of this occurring, you will be notified by Head Office via email and text and you are welcome to either of the following;

reschedule to the same tour on a different date; transfer to a different tour on the same day; or a full refund.


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Private Bookings

If you want to experience Foodi on a day or at a time that's not in our calendar, then a private booking is for you.

Foodi private bookings are the perfect setting to host a birthday treat, hens party, corporate function, or any other reason for a fun group outing.

Although we can assist with a theme for your private booking, the structure and elements of each tour will remain the same.

A minimum of 3 weeks notice is required for arranging a private booking. All private bookings are subject to availability.

Please note with private bookings:

Private bookings can be arranged outside of the advertised dates and times on the website, providing all participating venues and a host confirm availability. No guarantee or commitment is made with Foodi until Head Office send a formal confirmation email. A minimum of 8 people are required for a private booking. If your numbers drop below 8 people, you will still be required to pay the full amount for 8 people. The maximum number of participants on most tours is 16 people. Please be aware that some tours may have a maximum of 14 people only. A non-refundable deposit of $100 is required 3 working days after a confirmation email has been sent. Reserved private bookings are not secured until deposit payment has been received. If the customer fails to pay the deposit by the required due date, Foodi reserve the right to cancel the private booking reservation and offer the date to others. Final numbers and final payment is required 1 week before the tour date. A cancelled private booking will receive no refund of the $100 deposit (non-refundable deposit).
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Responsibilities and Insurance

We use high duty of care and skill in providing a safe and knowledgeable tour to you, but please be aware that we are not responsible for or liable to any of the following;

Any injury or illness, including sunstroke, dietary reactions in consequence of food allergies not listed upon booking, any loss or damage to property, or failure to make changes to your booking post refund and reschedule notice periods.

We are partnered with QBE Insurance so that you can have peace of mind when enjoying our tours.

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