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Foodi FAQ

Booking and Confirmation
Payment Policy
How far in advance should I book?
Refunds and Rescheduling
Start Time
Dietary Requirements
Vouchers
Luxury Escapes
Mobility Policy
Pram Access
Group Bookings
Weather Policy
Minimum Tour Requirements
Private Bookings
Responsibilites and Insurance

Booking and Confirmation

Please note that 1 ticket covers samples for 1 person, per tour only.

It is essential to provide the following with your booking:
  • Most frequently used email address
  • Mobile phone number

Confirmation of your booking will be sent out within one day of your booking. You will be alerted of any cancellations via mobile phone (call or text) and/or email.

If you havenít received a confirmation email within one day:

  • Check your Spam Folder - your email server may have accidentally marked the email as spam and removed it from your inbox
  • Email support@foodi.com.au

If you believe you have provided incorrect details in your booking, email support@foodi.com.au.

You may be ineligible for a refund if you miss a tour due to the following reasons:

  • Not checking your email or phone notices
  • Providing incorrect details in your booking
By making a booking with us via online or phone, you agree that you have read, understood and accepted the terms and conditions.

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Payment Policy

Foodi accepts payments in the following forms only:
  • AMEX
  • Visa
  • Mastercard
  • Paypal

Payments made through Paypal must be done in advance. Electronic Funds Transfer (EFT) is only available for group bookings.

Payments for group bookings must be completed at least one week in advance.

No cash payments are accepted. All Payments must be pre-paid and a confirmation email must be obtained as proof of purchase.

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How far in advance should I book?

As soon as possible - Once you have agreed upon a date it's best to book straight away to avoid disappointment. A general rule of thumb is to book 3-4 weeks in advance.

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Refunds and Rescheduling

We will try our best to accommodate any changes you require to your booking, but please be aware that we are not responsible for or liable to make alterations outside of the refund and reschedule policy.

Foodi requires the following notice:
  • Minimum five days for refunds
  • Minimum three days for rescheduling

Call Foodi on 1300 39 40 41 during business hours (9AM - 5PM AEST) to organise your refund, or to reschedule.

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Start Time

The official start time of your tour is provided in the following:
  • Event booking page
  • Confirmation email

Please confirm you have the correct time and date before and after booking.

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Dietary Requirements

  • Participants with dietary requirements are advised to contact Foodi Head Office before making a booking to ensure the tour is suitable to them.
  • If you have allergies it is the customer's responsibility to bring this to the attention of Head Office or their Tour Host to ensure they can enjoy their time on the tour.
  • Please note, not all dietary requirements can be met on all tours.

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Vouchers

Foodi vouchers are valid for 12 months from the date of purchase.

Call the Foodi office on 1300 39 40 41 or enter the unique voucher ID when booking a tour, to redeem the voucher.

Alternatively, click on the Vouchers page to redeem the voucher online.

Vouchers are non refundable.
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Luxury Escapes

If you are have a Luxury Escapes discount coupon code, please note that this is $15 off the full price when two people book.
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Mobility Policy

Foodi tours all involve walking between venues for the duration of the tour.

We do not recommend you book a Foodi tour if you or a friend:
  • Use a mobility scooter
  • Require walking aids of any variety

If you require minimal assistance, such as a walking stick, and are unsure whether a tour is suitable or not for you, call Foodi on 1300 39 40 41. We will assess your walking ability and alert our guides of any extra assistance you may require on the day.

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Pram Access

Foodi tours all involve walking and visiting various venues of which have various spacing and access.

We recommend you to check with Foodi before booking a tour if you plan to bring a pram along with you. Please contact Foodi at support@foodi.com.au or call 1300 39 40 41. We will assess the tour's space and accessibility and alert our guides of any extra assistance you may require on the day.

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Group Bookings

Groups of five or more are strongly encouraged to make a single booking, rather than separate bookings.

This is to ensure that all members of the group are included, as the number of available spaces on each booking is limited.

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Weather Policy

Foodi Tours operate in all weather, though reserve the right to alter or amend the itinerary if circumstances require.

Foodi will cancel tours in the following situations:
  • If the temperature surpasses 40 degrees Celsius in summer

Participants will be notified 48 hours in advance if a tour is to be cancelled. Participants will be either rescheduled to an alternate date, or refunded in full.

This applies to all major cities.

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Minimum Tour Requirements

Minimum numbers apply. Foodi require a minimum of 4 people for the tour to successfully proceed, otherwise a cancellation will occur.

In the event of this occurring, you will be notified by Head Office via email, text and call and welcome to either of the following;
  • reschedule
  • transfer to a same day alternative tour
  • voucher attached to original tour
  • full refund

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Private Bookings

If you want to experience Foodi on a day or time that's not in our calendar, then a private booking is for you.

Foodi private bookings are the perfect setting to host a birthday treat, hens party, corporate function, or any other reason for a fun group outing.

Although we can assist with a theme for your private booking, the structure and elements of each tour will remain the same.

A minimum of 3 weeks notice is required for arrangement of a private booking. All private bookings are subject to availability.

Please note with private bookings:
  • Private bookings can be arranged outside of the advertised dates and times on the website, providing all participating venues and a host confirm availability. No guarantees or commitment is made with Foodi until Head Office send a formal confirmation email.
  • A minimum of 8 people are required (if your numbers drop below 8 you will still be required to pay the full amount for 8 people).
  • A non-refundable deposit of $100 is required 3 working days after a confirmation email has been sent.
  • Reserved private bookings are not secured until deposit payment has been received. If the customer fails to pay the deposit by required due date, Foodi have the right to cancel the private booking reservation and offer to others.
  • Final numbers and payment is required 1 week before the tour date.
  • Private booking cancelled after the 5 days will see no refund of the $100 deposit (non-refundable deposit).
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Responsibilites and Insurance

We use high duty of care and skill in providing a safe and knowledgeable tour to you, but please be aware that we are not responsible for or liable to any of the following;
  • Any injury or illness, including sunstroke
  • Dietary reactions in consequent of food allergies not listed upon booking
  • Any loss or damage to property
  • Failure to make changes to your booking post refund and reschedule notice periods.
We are partnered with QBE Insurance so that you can have peace of mind when enjoying our tours.


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